Frequently asked questions
How long does it take to receive my content once I sign up?
Once you sign up on our website you will receive a few welcome emails and some brief instructions to help us get started. The average setup time is 1 to 2 days depending on how quickly you respond to our emails. Once we start writing, the average delivery time for content is within 4 to 7 days.
Do I get to approve the topics and articles?
You will have the absolute final say on topics and article submission before taking ownership of any content piece. We work with you every step of the way to make sure that you get the chance to approve all topics, titles, and context of your content. Your feedback is extremely valuable and it helps to ensure that our writer and management team can deliver the absolute best content for your needs.
Who owns the copyright?
As soon as the content is delivered and approved by you, the blog content is 100% yours to do with what you wish. We claim no ownership of the content upon completion, and we will never republish, repurpose, or distribute your content in any locations but yours.
How can you write about my industry?
We have skilled professional copywriters who will investigate high-quality sources for thoughts and ideas which will pertain to your industry and help to prepare articles based on facts, figures, and actionable advice. That being said, you may have a different interpretation of ideas in an industry compared to someone else, so we will first refer to you for some personal thoughts and guidelines if you feel they are needed to structure your content in a particular way.
Are your blog posts SEO optimized?
Yes, the blog posts are always written with best SEO practices. These articles are crafted to bring you more traffic to your website and be searchable in search engines. If you have any specific SEO guidelines that you need us to follow then that can be discussed before we start writing.
How does your guarantee work?
Our guarantee means that if you are not happy for any reason at any time with your the blog content you receive, our writers will work extra hard to revise it to your liking. If we are unable to fix the problem for any reason, then we are happy to offer you a full refund of your most recent payment.
Do you post the blog content to my website?
Yes, we can publish content to your website as often as you like with no additional fee. We can set up a weekly schedule so a post is never missed.
How does the billing work and how do I make payments each month?
Our plans are month to month and will automatically renew on the same day each month from the day that you signed up. We currently accept payment by credit cards – Visa, Mastercard, and Amercian Express, and PayPal is available on request.
How can I pause or cancel my plan if needed?
If you want to cancel or pause the service you can simply write to us by email. We ask that you kindly give us at least 7 days notice before the renewal date of your plan. This is to ensure that we can deliver any outstanding content pieces in a final version before the cancellation date.
Do you guys have phone support?
Yes, we offer live phone support if needed. Usually, we can respond to your email request within 1 to 2 hours but if you prefer to speak to someone by phone, you can request a call through our contact form on our website and we will get in touch.
Do you have any larger plans for agencies and resellers?
Yes we do, and you can write to us through our contact form to request volume pricing. Whether you are an agency, a freelancer, a consultant, or just have high volume content needs, we are able to assist you.
What is the best way to communicate with your team?
We generally communicate by email unless a call is needed. Our Support Team is available between the hours of 9am – 6pm CST. You can message us at any time by email and we will respond within 1 to 2 hours.
Where is your company located?
We are located in Canada and all of our writers are natural English speakers from Canada and the USA.